Can't find something in our webshop? Do you not know how to use a discount code or do you wonder which payment methods we accept? You may find the answer below.
Step 1: Discover
Explore and find the items that appeal most to you by using the different categories at the top. Do you already have a specific item in mind? Then use the search bar to navigate to the product quickly and easily.
Step 2: In the shopping cart
Click on the item you desire, type in the number of items you wish to receive and indicate the correct size if necessary. Put the item in your shopping cart afterwards by clicking on "Add to cart". If you want to buy even more items, then you can keep navigating. The previously added items will remain in your shopping cart when you add a new product.
Step 3: To the checkout
When you are done exploring, go to the shopping cart by clicking on the shopping bag icon at the top right. Make sure your order is correct and then click on "Proceed to checkout"
Step 4: Checkout
Do you already have an account? Then sign in and follow the instructions on the screen.
If not then you have two options:
- Check out as a guest: It's possible to pay without an account, but then you can no longer consult your order on the webshop and you will only receive information through e-mail. In addition, items ordered without an account cannot be linked to a new account afterwards. It is therefore recommended to create an account when you place your first order.
- Register and check-out: When you create an account, you will be able to consult your order on the website. You will also be able to re-order more smoothly because your details will be stored in your account.
Start by filling your shopping cart with the items you desire. Then go to the shopping cart by clicking on the icon at the top. Next to the overview of your items you will find a field in which you can enter the discount code. Fill in your code and click on apply. If you entered a valid code, your discount will be shown immediately. Only one code can be entered per order.
We will send you a confirmation e-mail when we have received your order. Don't forget to browse through your unwanted e-mails if you do not find the confirmation immediately.
We do our utmost to communicate the product data as accurately as possible, but we are not liable for the advice we provide, printing and typing errors on the website or technical data provided by suppliers or producers. For more information about this you can go to the "product information" section of the general conditions.
Has the item you had in mind suddenly disappeared from the webshop? There is a good chance that the product will be available again in the shortest possible time. However, there are also a few exclusive items that are only sold for a limited amount of time.
If you want to know if you will be able to find your product on the webshop again soon, please contact us using the contact form or send an e-mail to customercare.shop@duvel.com.
Every item on the webshop has a maximum order quantity. If you want to exceed the maximum quantity you must request this by using the contact form or send an e-mail to customercare.shop@duvel.com.
An order may contain a maximum of four 75 cl bottles. As you know, at Duvel we always choose quality over quantity. We wouldn't want broken glass fragments to arrive in your mailbox instead of your beloved beer.
If after you placed an order, you find another item you want to have, you will have to follow the order procedure again. That is why it is smart to create an account, in this way a second order will go a lot faster.
Your privacy is very important to us, therefore we communicate openly and transparently about how we handle your personal data. You can read our privacy policy for more information.
When an order is placed and paid, it is already processed by our system. We can therefore no longer change your order.
Je kan op de webshop betalen met Visa, Mastercard, Maestro, Ideal & Bancontact.
Betalen via overschrijving is op dit moment niet mogelijk.
Neen, betalen via overschrijving is momenteel niet mogelijk.
Neen, bestellen kan enkel binnen Europa, douanekosten zijn dus niet van toepassing.
Ja, de prijzen zijn inclusief btw.
No, there is no minimum order price!
Wanneer je een factuur wenst te ontvangen, vul je best het contactformulier van de klantenservice in of stuur je een e-mail naar klantendienst.shop@duvel.com. Let op! Een factuur is enkel mogelijk bij een bestelling van minimum 100 euro exclusief btw.
Duvel werkt voor de online betalingen samen met de gereputeerde partner Mollie die alles in goede banen leidt. Mollie is marktleider op gebied van e-commerce en garandeert 100% veiligheid qua betalingen die worden verricht.
Voor meer info kan je terecht op het deel algemene voorwaarden.